Shipping Policy
Thank you for visiting and shopping at www.neelumaftab.art. We are delighted to offer you a selection of prints of Neelum Aftab’s original artwork, which are printed on high-quality paper and shipped with care. The following are the terms and conditions that constitute our shipping policy.
Shipping Rates and Delivery Estimates
We ship to all addresses within the United Kingdom via Royal Mail standard delivery. Shipping charges for your order will be calculated and displayed at checkout. The estimated delivery time is 3-5 business days after dispatch, depending on your location. Please note that delivery delays can occasionally occur due to factors beyond our control, such as weather, holidays, or postal service issues.
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has been dispatched, containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order status on the Royal Mail website.
Damages and Returns
We take great care in packaging and shipping our prints, but in the unlikely event that your order arrives damaged or defective, please contact us within 14 days of delivery at info@neelumaftab.art with your order number and a photo of the damage. We will arrange for a replacement or a refund, depending on your preference and availability.
If you are not satisfied with your purchase for any reason, you can return it to us within 30 days of delivery for a full refund, excluding shipping costs. The item must be in its original condition and packaging, and you must provide proof of purchase. You are responsible for paying the return shipping costs and ensuring that the item reaches us safely. We recommend using a trackable service and retaining the receipt. Once we receive and inspect your return, we will process your refund within 14 days.
Contact Us
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at info@neelumaftab.art. We appreciate your feedback and support.
This policy was last updated in October 2023